Maintenance, support and updating

Updating

The software version of the robot and the Firmware versions of the circuit boards can be updated in just a few steps using Niryo Studio. For more information, follow the online documentation at this link.

Warning

The robot will restart automatically when the update has been installed. Do not do any other operations with the robot before launching an update.

Maintenance and support

Niryo provides a support team dedicated to maintaining your robot and resolving technical problems. It will respond within 48 hours of your request.

Maintenance and repair procedures must be carried out in accordance with the safety instructions (Chapter 7) and the rules set out by our support team.

It can also provide answers to your questions on how to operate the robot.

Contact our team at support@niryo.com for more information.

Warranty condition

All products manufactured by Niryo are guaranteed for one year from the date the invoice was issued. In the event of a warranty claim, provide the invoice, serial number, and photos and videos to explain the problem. We can then perform a remote diagnosis and help you resolve the problem.

For more information, go to our warranty conditions in our terms of sale using the following link: https://niryo.com/fr/conditions-generales-de-vente/

Disposal

This robot complies with European Directive 2012/19/CE on used electrical and electronic appliances (waste electrical and electronic equipment – WEEE).

Disposal must be done in accordance with the laws in force in each country.

Do not dispose of your robot with the residual waste. Find out about the collection points for electronic and electrical devices near you.

For more information on the disposal of our products, visit www.niryo.com/fr/mise_au_rebut.